Providing information support to business users, keeping a balance between the levels of IT-services, their cost and quality is one of the major problems businesses are facing today. The solution to this problem is the effective management of IT-services with ITIL/ITSM processes.
Our consultants have profound experience in ITSM solutions so our customers can be assured that they are working with experts who are focused on meeting their business needs, driving operational excellence, and maximizing returns from technology investments
With our consulting services our specialists help companies get the most from information technology and improve the competitiveness of businesses.
Features of Proclarify’s ITIL / ITSM Consulting:
- Audit of existing IT-processes and services.
- Reorganization of IT-services in accordance with the standards and recommendations of ITIL.
- Developing IT-services directory.
- Reengineering IT-processes, implementation processes ITIL / ITSM, CobiT.
- Optimization of the existing IT-infrastructure and its operation model.
- Development of Key Performance Index KPI.
- Integrated automation of technical support, the introduction of ITSM system.
Implementation Benefits of ITIL / ITSM Consulting:
- Improving the efficiency of business processes providing IT-services.
- Greater transparency of management IT.
- Organization of effective interaction between business and IT-department.
- Ensuring an optimal price-performance ratio of IT-services.
- Lower TCO IT-resources.
- Increase accountability and effectiveness of investment in IT.
Proclarify aims to improve the IT-service management (ITSM) and enables organizations to achieve the optimal ratio of “cost to quality” between the provision of IT-services to users and customers, and the level of IT-infrastructure investment.
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Our ITSM Services