OTRS Managed Support Services
OTRS is an enterprise level software released under open source license and here at Proclarify, we understand that the key element for a corporate customer is the availability of professional and on-time technical support for the business applications.
To meet this, Proclarify provides OTRS managed support services which managed the OTRS right with simple, per-incident based support plans up to complex support tiers that include remote troubleshooting, version upgrade, on-site training and on-site consulting.
Features of Proclarify’s OTRS Managed Support Services
Supporting a support system is crucial and any issue which is affecting your business is a high priority for us. So we make ourselves available round the clock.
Really!! No matter which support package you choose, we got you covered 24x7x365
Dedicated Account Manager
An account manager is allotted just for you who will be the single point of contact during emergency and be available round the clock and knew everything about your OTRS system.
We will help you with all the admin setup and configurations, so you can concentrate on your business. Our dedicated team of highly experienced OTRS consultants and developers takes control of your helpdesk administration ensuring its optimal utilization.
OTRS Custom Module development
Every business is different and so does the processes. Depending on your workflows we will develop custom modules in OTRS which suits your business needs.
OTRS Issue and Bug fixing
Issues and bugs can become a real threat to a support system and should be fixed within no time. Our OTRS technical consultants will be there for you whenever you need them.
OTRS Consulting and business strategy
Take advantage of our years of ITSM success and set your support business process and workflows in compatible to ITIL standards.
We don’t hide ourselves behind computers. Though we will be supporting remotely, we encourage our customers to dial in anytime to point an issue. We are available on Phone, Email, and Skype.
Also you are always welcome to visit our office and have a coffee with us.
Adherence to SLAs and Response time
We call ourselves ITIL and ITSM experts and if we are not adhered to customer’s SLAs, then there is no meaning in running this business. So when we say it, we mean it.
All the support tickets will be responded within one hour and emergency cases will be responded within 15 min.
OTRS Performance tuning and monitoring
We know that running OTRS with maximum uptime and achieving optimal performance is very important for your support business and to make it happen our network and technical team assess your environment, existing OTRS setup so we can fine tune it and set it to meet your expectations.
We won’t confuse you with basic, standard, enterprise level subscriptions.
For us, every customer is equally important and we give utmost priority to all the tickets we receive from them no matter how much they pay us.
Every OTRS support package will receive all the benefits and you can decide how to go with us.
Our OTRS Services
Have Questions ?
Request a no-obligation call and discover what OTRS can do for your Business !!
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